Freedom of information

Freedom of Information Act 2000

The Freedom of Information Act fully came into force on 1 January 2005. The University of Surrey is guided by the following principles:

  • To be as open, transparent and helpful as possible with its information and to be proactive in making it available and accessible to its members and the public at large.
  • To make responsible use of the exemptions in the Freedom of Information Act and to invoke them as a last, not first, resort.
  • To disclose the requested information unless there is a clearly greater public interest in withholding it.
  • To strive to exceed the applicant's expectations when dealing with requests for information and complaints under the Act.

Information which the University routinely makes available is outlined in the Publication Scheme.

Make a request

View our make a request guidance.

The Information Compliance Unit

The Information Compliance Unit is part of Business Support and Traded Services. It handles requests for information made under the Data Protection Act 1998 and the Freedom of Information Act 2000. It provides advice and guidance on data protection, records management and freedom of information matters as well as housing the University Archives.

Who should I contact?

You can contact the University's Information Compliance Officer on 01483 683821 or by email at Freedomofinformation@surrey.ac.uk.

As part of its work with partner organisations to address the importance of information about higher education, the Higher Education Funding Council for England (HEFCE) have committed to making it easier for students and the wider public to access the existing wider set of information that higher education institutions (HEIs) publish about their courses.

This information collectively is known as the 'wider information set', which aims to:

  • inform the public about the quality of HE, and in particular, help provide potential students with information that will help them make a choice about what and where to study
  • help provide evidence to contribute to quality assurance processes in institutions (specifically review by the QAA
  • help provide information that institutions can use to enhance the quality of their HE provision.

Information on Institutional Context

  • Mission Statement
    Our mission: The University of Surrey is a research-led institution pursuing learning, scholarship and research, and advancing and disseminating knowledge. The University is committed to working closely with its students, business, government and civil society to transition knowledge to the benefit of humanity.

    Our vision: The University of Surrey is committed to being a leading national and international university. Our high quality teaching, learning, research and enterprise, will be delivered in a financially and environmentally sustainable manner, within an academic community that values collegiality and professionalism, providing our students with skills that allow them to maximise their potential.

    Taken from the 'University Strategy 2012-17' (p.5). Link: Corporate Documents web pages.

  • Corporate plan or equivalent strategic statement on HE provision
    'The University Strategy 2012-17', access via the Corporate Documents web pages.
  • Statement of quality assurance policies and processes
    Within the Directorate of Quality Enhancement & Standards web pages.
  • Learning and teaching strategy
    'Learning and teaching strategy, 2010-17'
  • Information on partnerships
    Associated Institutions web pages.
    Global Partners (International Relations Office) web pages.
  • Employability statements
    Careers Service web pages.
    Further information can be accessed via Unistats - University of Surrey

Information about aspects of courses and awards

The I-graduate Student Barometer is an annual global survey for all students. Results are used internally for benchmarking purposes and to improve the student experience.

Information on the quality and standards of programmes 

  • Procedures and outcomes for programme approval, monitoring and review
    Detailed information can be found within the Programme Life Cycle web pages within the Directorate of Quality Enhancement & Standards web pages.
  • External examination procedures
    Detailed information can be found within the External Examiners web pages within the Directorate of Quality Enhancement & Standards web pages.
  • Policies for student complaints, appeals and representations.
    All relevant policies can be found within the Office of Student Complaints, Appeals and Regulation (OSCAR) web pages.

Information on this site should be treated as a guide only and fee information is indicative only. You should seek up-to-date information from the University directly before applying and during the admissions process.

Whilst the University endeavours to ensure the information on this site is accurate and up to date, it is presented without any guarantees, conditions or warranties as to its accuracy. The University disclaims all liability and responsibility arising from any reliance placed on the information contained on this site.

The University undertakes a continuous review of its programmes, services and facilities to ensure quality enhancement. The University is also largely funded through public and charitable means and is required to manage these funds in an efficient and cost-effective way for the benefit of the whole of the University community.

The University, therefore, reserves the right if it considers it to be necessary:

  • to make reasonable variations to the content and syllabus of programmes of study (including in relation to placements)
  • to suspend or discontinue programmes of study or to combine or merge them with others
  • to make changes to its statutes, ordinances, regulations, policies and procedures which the University reasonably considers necessary. Such changes if significant will normally come into force at the beginning of the following academic year and depending on the nature of the change will normally be applied to all students regardless of the date of their enrolment
  • to make reasonable alterations to  the timetable, location, number of classes, content or method of delivery of programmes of study and/or examination processes

To the extent permitted by law, the University hereby expressly excludes:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it
  • Any liability for direct or indirect financial or other losses arising from  any discontinuations, changes to or mergers of any programme of study, service or facility

University prospectus

The Information in our printed prospectus is intended as an indicative guide to the educational and other services provided by the University.  

The University endeavours to ensure that the information provided is accurate and up-to-date at the time of going to press (January 2015). However, it may be necessary for the University to make changes to some of the information presented in it.

To make an informed decision about whether you wish may wish to study at the University, we advise you to consult this website for up to date information.  If you are at all uncertain about any aspect of the information presented in this prospectus or on the website you are advised to contact the University directly.

Accessibility

The University of Surrey is committed to making the information and resources on its website accessible to all users. We aim to follow internationally accepted web standards that give members of the public and members of the University community full access to information on our site. 

The Worldwide Web Consortium (W3C) has produced guidelines for making web content accessible. This website aspires to meet at least level 2 (AA) of the W3C's Website Accessibility Initiative (WAI) Guidelines and, as far as possible, to meet level 3 (AAA). By taking this approach, we hope to make our website as accessible and inclusive as possible.

Standards and guidelines may not necessarily address all accessibility problems, so if you have any difficulty in accessing the content of this site, please contact the Digital Team and we will provide assistance: web-support@surrey.ac.uk.

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University of Surrey
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